Carisma Collections Jewellery is guaranteed for a maximum of 12 Months from the Original purchase date. As long as we can track your order, no receipt is required. This warranty is valid if one of the following conditions is met. (1) Damaged jewellery during production or manufacturing. (2) Loss of any stones due to manufacturing faults. Please contact us on info@carismacollections.com if you come across any damages and we will do our best to help. If the jewellery is damaged severely scratched or dented by use the warranty isn’t valid. Stainless steel is a very strong material but gold plating, especially our 18k gold plating is very sensitive thus if Product Care is neglected warranty is also not valid.

If you have any further questions, please do not hesitate to contact us on info@carismacollections.com.