We're happy to answer any queries that arise, fill in the form below with the necessary details and we will get back to you as soon as possible!
One can also easily contact us through our Facebook & Instagram accounts.
Contact Number: 27998668
Once you receive your goods, we offer a 15-day money-back
guarantee! The refund policy only applies to the individual purchasing the item/s. If you do not love
your items, you may exchange them with another product within 15 days from the date of receipt as
long as they are returned unused and in the same condition as they are received. Please note that
this does not apply to Engravable Products and earring sets due to hygienic purposes. Items that
are being exchanged will be valued at the price they were purchased at, and the replaced item will
be priced according to the current prices while also benefiting from any current offers or
promotions. Kindly note that items purchased with One4All Vouchers cannot be refunded and free
gifts are not exchangeable.
Carisma Collections Jewellery is guaranteed for a maximum of 12 Months from the Original purchase date. As long as we can track your order, no receipt is required. This warranty is valid if one of the following conditions is met. (1) Damaged jewellery during production or manufacturing. (2) Loss of any stones due to manufacturing faults. Please contact us on email@example.com if you come across any damages and we will do our best to help. If the jewellery is damaged severely scratched or dented by use the warranty isn’t valid. Stainless steel is a very strong material but gold plating, especially our 18k gold plating is very sensitive thus if Product Care is neglected warranty is also not valid.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Malta & Gozo Deliveries
Deliveries in Malta & Gozo are free for purchases of €29.99 or more and are conducted via Courier Service. The delivery duration is one to two business days. Once you receive your goods, we offer a 15-day money-back guarantee! The refund policy only applies to the individual purchasing the item/s. If you do not love your items, you may exchange them with another product within 15 days from the date of receipt as long as they are returned unused and in the same condition as they are received. Please note that this does not apply to earring sets due to hygienic purposes.
Carisma Collections Offers 2 types of Shipping Options.
Standard Shipping is free when spending 80€ or more and arrives in around 7 to 10 business days.
Express Shipping is free when spending 120€ or more and arrives in around 2 to 3 business days.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!