Carisma's Widnet il-Baħar Silk Scarf

Worldwide Shipping: Enjoy free worldwide Express DHL shipping (2-3 business days) on orders over €90. For orders under €90, a fee of €10 applies.

Malta & Gozo Deliveries: Standard Deliveries within 1 to 2 business days for €5.00, or free on orders over €29.99.

At Carisma Collections, we are committed to providing you with high-quality jewelry and a smooth shopping experience. If you're not completely satisfied with your purchase, we offer a 15-day return window from the date of purchase. For exchanges, simply follow the return process, and you’ll receive store credit to choose a new item. Please review our return policy details below.

Once you receive your goods, we offer a 15-day money-back guarantee! The refund policy only applies to the individual purchasing the item(s). If you do not love your items, you may exchange them with another product within 15 days from the date of receipt, as long as they are returned unused and in the same condition as received.

Please note that this does not apply to Engravable Products and earring sets due to hygienic purposes. Items that are being exchanged will be valued at the price they were purchased at, and the replaced item will be priced according to the current prices while also benefiting from any current offers or promotions. Kindly note that items purchased with One4All Vouchers cannot be refunded and free gifts are not exchangeable.

For Countries Outside of Malta

•⁠ ⁠Refund Method: We offer store credit only, which can be used for future purchases on our website.
•⁠ ⁠There will be a €5 return fee, which will be deducted from the store credit.

For Malta & Gozo

Customers in Malta and Gozo can choose between the following options:

1.⁠ ⁠Store Credit Option: Similar to the process for countries outside Malta, you can opt for store credit, with a €5 return fee deducted from the credit.
2.⁠ ⁠In-store Exchange or Return: You can visit one of our physical outlets to exchange or return the product directly. There will be no return fee if the item is exchanged or returned in-store.

How to Initiate a Return or Exchange (Online Process)

To initiate a return or exchange online, please follow these steps:

1.⁠ ⁠⁠To initiate a return, please click here: https://www.carismacollections.com/a/506-returns-manager
2.⁠ ⁠⁠Enter your order number and the email address or contact number used to place the order.
3.⁠ ⁠⁠Submit the return request for our review.

Approval & Pick-Up:

1.⁠ ⁠⁠Once we review and approve your return request, you will receive an approval email.
2.⁠ ⁠⁠Our team will contact you to confirm the pick-up address for your return.

Return Pick-Up Process:

1.⁠ ⁠⁠Our courier will collect the item from your provided address.
2.⁠ ⁠⁠Inspection & Store Credit: Upon receiving the returned item, we will inspect it to ensure it is:
- ⁠Unworn and in its original, undamaged condition.
- ⁠Returned in the same state as you received it.
3.⁠ ⁠⁠After passing inspection, we will issue store credit equal to the amount of your original purchase (minus the €5 return pick-up fee).
4.⁠ ⁠⁠You will receive an email confirmation of your store credit once the return is processed.

Please note that a €5 pick-up return fee will be deducted from your store credit. This fee covers the cost of the return service and will be applied automatically.

•⁠ ⁠Please double-check all personalised engraving details (including spelling & dates) before submitting your order. Engraving text will be copied exactly as provided.
•⁠ ⁠Engraved items are final sale and cannot be returned or exchanged unless a mistake is made on our part.
•⁠ ⁠Font size and placement of the engraving may vary slightly based on the item's size and shape.
•⁠ ⁠Engraving services may add additional processing time to your order.
•⁠ ⁠We are not responsible for any errors or omissions provided by the customer during the ordering process.

PRODUCT CARE

 

Carisma produces jewellery in 316L stainless steel. We also make use of enamel. Stainless steel is resistant and most importantly hypoallergenic(relatively unlikely to cause an allergic reaction). Each piece may differ from the website pictures due to most of the jewellery being handmade and using natural stones. We strive to provide the best quality, combining resistant stainless steel with the finest 18k gold plating on the market.

Although stainless steel jewellery doesn’t tarnish or corrode and doesn’t require special care, it can scratch. That’s why you should wear and store your pieces in a way that minimizes any contact with other items that can damage your stainless steel jewellery. Store your stainless steel pieces separately from jewellery made of other metals. It is best if you keep your stainless steel items in individual bags or pouches. The use of perfume, deodorant, hairspray, makeup, nail polish remover, lotions, oils, antibacterial soaps, shower gels, shampoos, salty water, chlorine and chemicals in washing liquids can all have an impact on the gold plating. Although stainless steel is strong, gold plating is very delicate and can easily be discoloured or darkened if it comes across these elements. Semi-precious stones may also become dull when in contact with these elements since they are naturally porous. All jewellery pieces should be stored individually, preferably in the provided Carisma velvet protective pouch so as to avoid abrasion caused by items rubbing against each other.

Cleaning your jewellery is also essential to enjoy it for longer and preserve its shine. We suggest you use a soft, non-abrasive microfiber cloth to softly clean your jewellery pieces. The use of lukewarm water is also accepted as long as the item is then fully dried with a soft cloth. Cleaners containing harsh chemicals are to be absolutely avoided. Stainless steel jewellery is pretty easy to clean. Simply follow these steps:

• Pour some warm water in a small bowl and add some mild dishwashing soap.
• Dip a soft, lint-free cloth in the soapy water, and then gently wipe the stainless steel jewellery with the damp cloth until the piece is clean.
• When cleaning it, rub the item along its polish lines.
• Wipe the remaining soap off your jewellery using a moist cloth dipped in clean water.
• Dry the jewellery well with a clean towel and then leave your pieces to air dry.
• After your stainless steel jewellery is clean, you can use a jewellery polish or a polishing cloth to shine it.

Carisma products come with a 12-month warranty. We invite you to read the warranty Terms & Conditions on our website.

If your jewellery does get scratched, we can have your jewellery piece re-polished and re-plated with the finest 18k gold plating on the market. We have our Restoration Fee, which is €12 per piece.

After this process, Carisma Collections guarantees that the piece of Jewellery will look brand new.

For any enquiries concerning jewellery care or after-sales service please contact our Customer Service team on Monday's to Friday's between 8:30am-5:30pm, excluding public holidays.